emonstrate some of the knowledge you have gained this week on communication and impressions, communication and rapport, and communication and job satisfaction

Week 3 Short Answer Paper Advice


In this short-answer assignment, you will demonstrate some of the knowledge you have gained this week on communication and impressions, communication and rapport, and communication and job satisfaction. Below is a bit of advice for approaching each question. We also recommend that you carefully read the grading rubrics to see exactly what you are assessed on.


Question 1 – Communication and Job Satisfaction


Have you ever had a job where you were miserable every day? While some of this is out of our control, there are ways that we can manage our reactions and try to make the best of things. Here, you are required to explain one way we can use verbal communication and one way we can use nonverbal communication to enhance our job satisfaction, once again using and citing Bevan. There is also a section called “why relationships are central to job satisfaction.” As you read, think through how their points about informal relationships, workplace friendships, and network centrality might be linked to verbal and nonverbal messages as well.


1) To begin, go to Bevan and find the section on job satisfaction (section 6.2). You might want to begin with a definition of job satisfaction, as this can help lay down a foundation for your other points. Then, move on the next sections on verbal messages and nonverbal messages.


2) For verbal messages, Bevan lists the importance of openness, positive messages, and how conflict is resolved. Then they list a variety of themes related to conflict. Which ones seem most applicable to your experience or which seem most logical? Can you make links to previous points that have been made in weeks 1 and 2 about effective communication?


3) For nonverbal messages, Bevan addresses the importance of “verbal immediacy.” Consider explaining that idea and how it can help people feel more connected to others and more content. Finally, they discuss the different ways time orientation can impact one’s job satisfaction. Try to engage with Bevan on one of these points and really think through its value.


4) If you still don’t understand what “engaging” with experts on a topic is, review the resource from week 1 and week 2 titled “Engaging and more.” Ask your instructor if you are still struggling with this idea. The level of engagement will often mean the difference between distinguished and proficient, or proficient and basic, as a score.


5) Again, be sure to cite a source each time you use their ideas OR use a quote from them. And if you are struggling to write about the content or simply want more information, watch one of the videos in the Week 3 Paper Video help document in the “resources” section of this assignment.


Question 2 – Conversation management

This is a multi-part question, so be sure that you address each part. Be sure to write a full paragraph or paragraphs—not just a sentence or two—to address each item. That is part of our assessment of your writing as well. Again, review those grading rubrics! Here are the steps:


1) Explain what rapport is. Remember, when you explain, you are going beyond copying and pasting a definition. You should explain the idea in your own words and then use others to “support” your points. You must explain why rapport matters.

2) Define and describe ONE of the first three principles listed on building rapport. On confidence, you might be able to link back to week 1 on self-esteem or self-concept. On creativity, explain how creativity can actually be linked to building rapport. On caring, what exactly does it mean to show someone you care? Can it be linked to some of the principles of effective communication from week 1? Bevan explains that consideration (the fourth principle) is a combination of the first three principles of building rapport. So, please don’t cover that one, as you would then have to cover all three of the principles.

4) Share an example to illustrate how one of the principles can enhance either a personal or professional relationship. Here is your chance to illustrate that you can apply your knowledge about rapport in thinking about improving a relationship. When you think through an example, come up with one that concretely shows why this principle is important and show how following this advice can help one have a better personal OR professional relationship. Focus on both how following the principle would work and why the principle is important.


Question 3 – Self-Disclosure


The prompt begins by telling you that you must “use and cite” Bevan to define self-disclosure. So, begin your response with a solid definition of that term. Be sure to not just copy and paste a definition, as it is always a stronger demonstration of knowledge to put definitions into your own words

You are then required to explain at least two of the rewards of self-disclosure. You can explain why self-disclosure is important to understanding oneself and maintaining mental health. Bevan has quite a bit on this. Scan through the section and really think about how self-disclosure can lead to heightened self-awareness that can help us grow as people, and how it leads to healthier minds. If you have an experience you can share to illustrate the point, that would be great. Has anyone ever shared something with you that helped you better understand yourself? Why would sharing something we know about ourselves help us?

It would be wise to also explain how self-disclosure is central in building and maintaining meaningful relationships with others. So, the first question was about the self, and intrapersonal communication and personal health. This question is more about how self-disclosure allows us to bond with others through interpersonal communication. Think about important themes such as sharing secrets to gain social support or the importance of building trust. What else does Bevan say about this topic?

Now we get to the potential dark side of self-disclosure, as you are required to explain some of the risks of self-disclosure. In addition to feeling betrayed, what impact might our sharing personal information in-person or online do to our professional reputations or job security? Could self-disclosure even damage our mental health if others used it against us in some way?

As usual, ask your instructor if you have additional questions.

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