General Surgery Unit ”

General Surgery Unit ”


Review and analyze the case, “Barbara Norris: Leading Change in the General Surgery Unit.” Write a paper that addresses the following:

· What is the presenting problem?

· What is the underlying problem(s)?

· What factors are contributing to the underlying problem(s)?

· What are two or three possible solutions to the underlying problem(s)?

· What are the strategic implications of these solutions?

Provide a clear and thoughtful answer to the final question: “Now, what should Norris do?”

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