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National Transformation Program

Delivery Plan 2018-2020

National Transformation Program

 

 

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Table of Content Preface Introduction Overview Program Themes Vision 2030 strategic objectives cascaded down to NTP

First Theme: Transform Healthcare Summary Main Challenges Strategic Objectives Indicators and Targets Initiatives

Second Theme: Improve Living Standards and Safety Summary Main Challenges Strategic Objectives Indicators and Targets Initiatives

Third Theme: Ensure Sustainability of Vital Resources Summary Main Challenges Strategic Objectives Indicators and Targets Initiatives

Fourth Theme: Social Empowerment and Non-profit Sector Development Summary Main Challenges Strategic Objectives Indicators and Targets Initiatives

5 6 7 8 9

12 13 13 14 16 17

26 27 27 28 31 32

42 43 43 44 46 47

54 55 55 56 58 59

 

 

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Fifth Theme: Achieve Governmental Operational Excellence Summary Main Challenges Strategic Objectives Indicators and Targets Initiatives

Sixth Theme: Labor Market Accessibility and Attractiveness Summary Main Challenges Strategic Objectives Indicators and Targets Initiatives

Seventh Theme: Contribute in Enabling the Private Sector Summary Main Challenges Strategic Objectives Indicators and Targets Initiatives

Eighth Theme: Develop the Tourism and National Heritage Sectors Summary Main Challenges Strategic Objectives Indicators and Targets Initiatives

64 65 65 66 68 69

78 79 79 80 82 83

86 87 88 88 91 92

101 102 102 103 104 105

 

 

The Kingdom’s “Vision 2030” comprises 96 strategic objectives, governed by a number of Key Performance Indicators (KPIs), that will be achieved through a number of initiatives codeveloped and executed by different governmental entities alongside private and non profit organizations within the respective ecosystems. The Council of Economic and Development Affairs has set up an effective and integrated governance model with the aim of translating “Vision 2030” into multiple VRPs working in parallel to achieve the strategic objectives & realize the vision.

This document was updated following the announcement of new Vision Realization Programs (VRPs), to support achieving Saudi Arabia’s Vision 2030 ambitions and objectives. Some of the initiatives in the previous National Transformation Program (NTP) delivery plan document are now included in the delivery plans of the relevant VRPs.

In order to build the capacity and capabilities required to achieve the ambitious goals of “Vision 2030,” the National Transformation Program was launched as a VRP involving 24 government agencies. It aims to develop governmental work and establish the needed infrastructure to achieve “Vision 2030” ambition and requirements.

Preface

Launch of the Kingdom’s Vision 2030

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Launch of the National Transformation Program

Updating the Program’s 2018-2020 Delivery Plan In line with the launch of new “Vision 2030” VRPs; changes to the first version of the National Transformation Program had to take place. These changes required the adaptation, integration, and re-arrangement of many initiatives established under the first version of the NTP delivery plan into the relevant VRPs delivery plans.

The aim of this update is to define the NTP scope, roles and responsibilities, and the related Vision 2030 strategic objectives that are focusing on the following three principles: 1. Achieving Governmental Operational Excellence 2. Improving Economic Enablers 3. Enhancing the Standards of Living

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Introduction

Saudi Arabia adopted “Vision 2030” as a roadmap for economic growth and national development. “Vision 2030” outlined the Kingdom’s general objectives, goals, and targets to become a world-class model of a successful and pioneering nation. The Kingdom will achieve its “Vision 2030” objectives through three main pillars:

A Vibrant Society

A Thriving Economy

An Ambitious Nation

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Overview of the National Transformation Program

The National Transformation Program (NTP) aims at Achieving Governmental Operational Excellence, Improving Economic Enablers, and Enhancing Living Standards through: 1. Accelerating the implementation of primary and digital infrastructure

2. Engaging stakeholders in identifying challenges, co-creating solutions, and contributing to the implementation of the program’s initiatives.

NTP in summary aims to:

Improving Economic Enablers

The aim is to support acheving the Kingdom’s Vision 2030 by:

supporting the growth of the private sector, raising labor market attractiveness, ensuring

sustainability of vital resources, and developing the tourism and

non-profit sectors.

Achieving Governmental

Operational Excellence The aim is to raise the quality of government services that are provided to individuals as well as private and non-profit

organizations.

Enhancing Standards of Living

T h e a i m i s t o p ro v i d e beneficiaries (individuals,

private and non-profit sectors) with improved systems of social services, healthcare,

and safety.

National Transformation Program

projects.

 

 

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01

05

03

07

02

06

04

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Transform Healthcare

Ensure Sustainability of Vital Resources

Contribute in Enabling the Private Sector

Improve Living Standards and Safety

Labor Market Accessibility and Attractiveness

Social Empowerment and Non-Profit Sector Development

The National Transformation Program consists of eight themes:

Achieve Governmental Operational Excellence

Develop the Tourism and National Heritage Sectors

National Transformation Program

 

 

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NTP 37 strategic objectives mapped into the eight themes:

Improve Living Standards and SafetyTransform Healthcare

Ease Access to Health Services

Improve the Quality and Efficiency of Healthcare Services

Promote Prevention Against Health Risks

Labor Market Accessibility and Attractiveness

Social Empowerment and Non-Profit Sector Development

Achieve Governmental Operational Excellence

Contribute in Enabling the Private Sector

Develop the Tourism and National Heritage Sectors

Ensure the Sustainability of Vital Resources

2.1.1

1.3.2

2.3.1

5.2.3

3.1.1

4.2.22.6.4

2.4.2

2.1.2

3.3.6

2.3.2

5.2.4

3.1.6

4.2.32.6.5

2.4.3

2.1.3 2.3.4

5.2.5

3.3.2

4.4.2 6.1.2

5.4.1 2.4.1

5.3.1

3.3.5

4.4.36.2.1

5.4.2 4.4.1

5.3.2

4.3.2

5.3.3

4.3.3

6.2.2

6.3.1 6.3.2

Improve the Quality of Services Provided in Saudi Cities

Improve the Urban Landscape in Saudi Cities Enhance Traffic Safety

Reduce All Types of Pollution

Improve the Living Conditions of Expatriates

Improve the Productivity of Government Employees Develop e-Government

Improve the Quality of Services Provided to Citizens

Enhance Transparency Across Government Entities Support Communication Channels with Citizens and Businesses Ensure Government Entities Response to Customers’ Feedback

Facilitate Doing Business

Attract Foreign Direct Investment (FDI Develop the Digital Economy

Develop the Retail Sector Increase the Contribution of Small- and Medium-size Enterprises (SMEs) to the Economy

Increase the Contribution of Productive Households to the Economy

Encourage Businesses’ Interest in Sustaining the National Economy

Increase Women’s Participation in the Labor Market

Enable Integration of People with Disabilities in the Labor Market Improve Working Conditions for Expatriates Effectively Attract Suitable Global Talent

Empower Citizens Through the Welfare and Social Development System Improve Effectiveness and Efficiency of Welfare and Social Development System Encourage Volunteering Enhance Business Focus on their Social Responsibilities Support Non-profit Sector Growth Enable Non-Profit Organizations to Achieve Greater Impact

Provide Environmental Protection from Natural Hazards

Protect and Rehabilitate Natural Landscapes Ensure Development and Food Security Ensure Sustainable Access to Water Resources

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Conserve & Promote the Kingdom’s Islamic, Arab and National Heritage Develop the Tourism Sector

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Transform Healthcare

Number of Strategic

Objectives Number of Initiatives

3

5

4

6

6

4

10

12

10

12

17

8

24

41

32

15

43

10

70

76

55

38

63

24

Number of Strategic Objectives under each Theme, Key Performance Indicators, and Number of Initiatives

Main Indicators

Sub- Indicators

TOTAL

7

2

37

15

8

92

41

18

224

74

33

433

Theme KPIs

Improve Living Standards & Safety

Ensure Sustainability of Vital Resources

Develop the Tourism and National Heritage Sectors

Achieve Governmental Operational Excellence

Contribute in Enabling the Private Sector

Labor Market Accessibility and Attractiveness

Social Empowerment and Non-Profit Sector Development

 

 

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01 05

03 07

02 06

04 08

Transform Healthcare

Achieve Governmental Operational Excellence

Ensure Sustainability of Vital Resources

Contribute in Enabling the Private Sector

Improve Living Standards & Safety

Labor Market Accessibility & Attractiveness

Social Empowerment and Non-Profit Sector Development

Develop the Tourism and National Heritage Sectors

Detailing the National Transformation Program Eight Themes

 

 

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Transform Healthcare

The First Theme 01

 

 

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First Them e: Transform

H ealthcare

National Transformation Program

Main Entities Involved in the First Theme

First Theme Major Challenges Difficult access to health services

Limited quality and inefficient health services Limited preventive healthcare

1 Ministry of Health

Saudi Health Council

King Faisal Specialist Hospital and Research Center

Saudi Food and Drug Authority

The Saudi Red Crescent Authority

Ministry of Education

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4

6

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First Theme: Transform Healthcare

Summary

The First Theme (Transform Healthcare) seeks to achieve a vibrant society by restructuring the health sector to become a comprehensive and effective system. It will promote public health through the implementation of a new model of care that focuses on prevention and improving society’s health awareness. It will also improve access to health services through optimal coverage, equitable geographical distribution, as well as comprehensive and expanded e-health services and digital solutions. Furthermore, it will aim to continually improve health services by focusing on beneficiary experience and satisfaction in line with international standards and best practices.

 

 

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First Them e: Transform

H ealthcare

National Transformation Program

First Theme’s Strategic Objectives

National Transformation Program Strategy (Theme 1: Transform Healthcare)

In order to overcome the above mentioned challenges, the following strategic objectives were developed:

Strategic Objective (2.1.1: Ease Access to Health Services):

Strategic Objective (2.1.2: Improve Quality and Efficiency of Healthcare Services):

Strategic Objective (2.1.3: Promote Prevention Against Health Risks):

Enhance the accessibility of healthcare services for citizens and residents at the right time and right place, through four components: expansion of total capacity (number of beds and medical staff), adequate geographical distribution (distance from healthcare provider), timely and affordable access to related healthcare services.

Enhance the overall value provided to beneficiaries through the improvement of the quality and efficiency of the healthcare services as well as the safety of the healthcare facilities; ensuring adequate healthcare coverage with financial sustainability.

Enable healthy living by promoting preventive healthcare (such as awareness and vaccination) to minimize the risks associated with health crises and diseases of communicable and non-communicable diseases.

 

 

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First Them e: Transform

H ealthcare

National Transformation Program

A Strategy has been Developed to Achieve the Objectives

Transform Healthcare

Facilitate Access to Health Services

Improve the Quality and Efficiency of Healthcare

Services

Promote Prevention Against Health Risks

Improve infrastructure and capacity by encouraging health professions as a career choice and expanding private healthcare through private sector participation

Enhance medical safety to reduce medical costs and burdens by applying and evaluating quality standards in medical facilities and expanding interactive training

Control communicable diseases through the National Center for Disease Control and Prevention and the provision of integrated databases to support preventive actions

Increase Healthcare geographical coverage and distribution through development of mobile clinics, virtual care systems, tele-medicine solutions, and through enabling healthcare centers to expand their services to include nutritional consultation

Increase clinical effectiveness by applying a new model of care and unified health records, promote the skills of paramedics and supporting innovation

Raise readiness to confront health disasters through the establishment of monitoring, response and central operations centers, as well as coordination between the concerned authorities

Provide affordable health services by applying evidence-based medicine, improving primary care as well as the efficiency of practitioners, and expanding palliative care

Improving the patient experience by enhancing a patient-centered healthcare culture, and increasing patient involvement via technology

Control non-communicable diseases like cardiac issues, diabetes, and cancer by improving awareness, research, and national disease records

Ease specialized consultations through capacity and workforce planning, developing, re-distributing responsibilities, improving referrals and appointments

Improve sustainability and financial transparency through health insurance digital transformation, privatization, partnership with the private sector and the development of governance within the sector

Ease access to emergency medical care by training cadres to sort emergency cases, and promoting related medical professions, such as nursing

E-Health A key enabler of the healthcare transformation

 

 

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First Them e: Transform

H ealthcare

National Transformation Program

Program Main Indicators & Targets (First Theme: Transform Healthcare)

First Theme Major Indicators

Strategic Objective Baseline 2020Key Performance Indicator

Ease Access to Health Services

Improve Quality and Efficiency of Healthcare Services

Promote Prevention of Health Risks

Percentage of basic healthcare services coverage available geographically (including remote areas)

78% (2016)

38% (2016)

36% (2016)

79.9% (2017)

0% (2017)

33% (2017)

88%

55%

54%

85%

50%

75%

Percentage of referrals where the patient was examined by the specialized consultant within (4) weeks of the request

Beneficiary satisfaction rate for inpatient experience

Percentage of patients receiving treatment (discharged or admitted) in emergency department within 4 hours.

Percentage of specified communicable diseases that achieved targeted reduction levels

Percentage of health zones prepared for health crisis risks

 

 

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First Them e: Transform

H ealthcare

National Transformation Program

First Theme Initiatives

Initiative Name

Corporatization of Healthcare Facilities

New Model of Care

E-Health

Health Insurance Program and Purchase of Health Services

National Project for the Planning and Development of Health Graduate Programs

Ensure Compliance with Safety Standards in Health Facilities and Conduct Emergency Repairs

National Health Information Center – Cross Cutting e-Health Initiatives

Initiative Description

The initiative is concerned with the separation of healthcare services from the Ministry of Health, and transferring those services to Accountable Care Organizations (ACOs) that compete on the basis of quality, efficiency, and productivity.

The initiative aims to introduce a new approach to healthcare that focuses on prevention and goes beyond simply disease treatment; it will integrate the role of the individual, society, and institutions with the role of health service providers to ensure access to healthcare in accordance with best practices.

The initiative aims to improve the efficiency of the healthcare sector through information technology, digital transformation, and through utilizing state of the art technologies to ease access to healthcare (such as tele-medicine, and tele-consultations).

The initiative aims to supervise the purchase of healthcare services, which includes a package of comprehensive health benefits approved by the concerned authorities. These services cover all citizens and residents working in the government sector and their families.

The initiative aims to develop programs that increase the number spaces available for training and improves the quality of the training outputs, in order to contribute to the qualification of specialized health professionals in the Kingdom of Saudi Arabia.

The initiative is concerned with the development of healthcare facilities to comply with safety standards, as well as the training of the workforce.

The initiative aims to provide an electronic service focused on working with all sectors providing healthcare services and other related sectors, in order to construct a more coherent system; more integrated health services will enable the beneficiaries to easily access medical services of high quality and security.

List of National Transformation Program Initiatives (First Theme: Transform Healthcare)

 

 

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First Them e: Transform

H ealthcare

National Transformation Program

Initiative Name

Increasing the Contributions from Charity to Healthcare

Establishing and Preparing Primary Healthcare Centers to Meet National Standards of Quality and Patient Safety (CBAHI)

Corporatization of King Faisal Specialist Hospital & Research Centre

Establishment of the National Center for Training and Evaluation of Healthcare Graduate Programs

Technology Assessment Center

Saudi Center for Patient Safety

Healthcare Sector Governance

Auditing Private Sector Applications

Initiative Description

The initiative aims to increase the level and quality of charity giving in the healthcare sector so that the community can effectively contribute to financing and delivery of health services in the areas and regions most in need. This is accomplished through the creation of an enabling and encouraging legislative environment, flexible financial channels, and a variety of participatory tools, so that all social components contribute to overcoming the health challenges facing the Kingdom.

The initiative aims to establish and equip primary healthcare centers to meet national standards for quality and patient safety requirements by providing the necessary construction requirements for basic safety, and by providing the necessary medical equipment in various departments.

The initiative aims to establish a private company owned by the General Establishment of King Faisal Specialist Hospital and Research Center. This initiative enables the organization to achieve operational transformation and partnership with the private sector.

The initiative aims to increase the effectiveness of healthcare training in post-graduate programs by establishing a national specialized center to train trainers and trainees for all healthcare graduate programs by all possible means in order to increase the quality of training outputs.

The initiative aims to establish a National Center for the assessment of healthcare technologies, which can then be classified as preventive, diagnostic, therapeutic, rehabilitative and palliative.

The initiative aims to establish and launch the National Center for Patient Safety to promote a national culture of patient safety reporting and to raise awareness of safety issues.

The initiative aims to design and roll out a new structured and integrated ecosystem intended to improve transparency and accountability through clear delineation of roles and responsibilities among various parties.

The initiative aims to oversee the contracts with medical referral companies so that healthcare services purchased on behalf of the Ministry of Health, are based on accepted standards.

 

 

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First Them e: Transform

H ealthcare

National Transformation Program

Initiative Name

Partnership Between Public and Private Sectors

Operational Transformation at King Faisal Specialist Hospital and Research Center

Participation with the Private Sector (King Faisal Specialist Hospital)

Development of Blood Transfusion Services

National Health Innovation Center

Patient Experience Center

Enhancing Skills of Emergency Medical Care Providers

Promote Patient-Centered Care through Accountability and Transparency

Initiative Description

The initiative aims to establish partnerships with the private sector to finance capital and operational projects to increase capacity and efficiency, and reduce waiting time and capital expenditures.

The initiative aims to enhance the operational services including clinical, financial, electronic, and human resources services to achieve the level of performance required of independent non-profit organizations.

The initiative aims to enable the transformation of King Faisal Specialist Hospital to undertake initiatives to engage with private sector, such as marketing and partnership to generate income.

The initiative aims to raise the level of blood transfusion making blood donation sufficiently attractive to reach a 100% voluntary donation rate.

The initiative aims to establish a national center to encourage and foster creativity and innovation in healthcare.

The initiative aims to establish a National Center for Patient Experience in healthcare facilities, covering all aspects of different healthcare pathways.

The initiative aims to develop and improve the skills and knowledge required for emergency service providers.

The initiative aims to develop a patient-centered healthcare culture and increase participation by providing data, using technology and engaging patients in decision-making to achieve excellence in healthcare services provided to them.

 

 

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First Them e: Transform

H ealthcare

National Transformation Program

Initiative Name

Establish an Electronic Tracking System

Technology Development Center of Health Information Systems

Establish Halal Center

Initiatives to Implement the Kingdom’s Healthcare Strategy

Support Scholarship Program in the Ministry of Health

Organ Donation and Transplant Programs National Awareness Campaign

Privatization of King Faisal Specialist Hospital

Promoting Organs Donation Programs in Intensive Care Units

Initiative Description

The initiative aims to establish an e-tracking system for pharmaceuticals so that their distribution can be tracked to ensure their safety and availability within the market.

The initiative aims to establish a center of excellence that develops health information systems which can be used in healthcare education sector.

The initiative aims to establish a global center for food and various Halal products to grant Halal certificates and accreditation.

The initiative aims to review and adjust existing health policies and regulations in line with the strategy of new healthcare system.

The initiative aims to support the logistic of scholarship program to ensure the quality of the output quality of existing program between the Ministries of Education and Health.

The initiative aims to manage and facilitate organ donation and transplant in coordination with the concerned authorities.

The initiative aims to transform King Faisal Specialist Hospital and Research Center into an independent non-profit entity by modifying existing legal system and evaluating the organization’s readiness to transform.

The initiative is to coordinate with the concerned authorities in intensive care units to manage and facilitate organ donation and transplant.

 

 

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First Them e: Transform

H ealthcare

National Transformation Program

Initiative Name

Community Participation

Strategic Healthcare Initiatives in KSA (Quality and Safety Development in Health Sectors)

Special Diseases Accreditation Program

Initiatives to Implement the Kingdom’s Healthcare Strategy (Maximizing Utilization of High-Cost Apparatuses and Equipment)

Interactive Laboratory

National Program for Monitoring Healthcare Quality Indicators

Establish the Standard Electronic System

Healthcare Sector Transparency Initiative

Initiative Description

The initiative aims to review and develop rules and regulations related to donations and endowments in the field of healthcare in order to provide a motivating and flexible legislative environment for the community to contribute to the financing of health services.

The initiative aims to implement the regulations and principles of quality management and patient safety based on globally proven mechanisms, in addition to spreading the culture of quality within healthcare institutions.

The initiative aims to enable the “Aman” program which is intended to ensure meeting the national requirements of patient safety. In addition, it will expand the national accreditation program to include besides the hospitals the remaining healthcare facilities in the kingdom.

The initiative aims to implement a national program that measures the distribution of medical equipment in the Kingdom’s healthcare institutions, as well as to assess how well they are utilized.

The initiative aims to establish a virtual training center accredited by international standards for the training of healthcare personnel in intensive care; it will also standardize and improve the performance of healthcare practitioners assigned with organ failure, organ donation, and transplant programs.

The initiative aims to create an information technology infrastructure that can support a data center capable of monitoring, collecting, and analyzing all indicators in all healthcare facilities in the Kingdom.

The initiative aims to develop and standardize registration, licensing, inspection, clearance, export, and enforcement procedures for investors in the SFDA in all sectors.

The initiative aims to develop mechanisms and regulations to ensure greater transparency in healthcare sector in both pricing and quality of services. The initiative includes all public, private, and non-profit service providers, with the participation of the Strategic Studies Center in the Ministry of Economy and Planning.

 

 

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First Them e: Transform

H ealthcare

National Transformation Program

Initiative Name

National Program for Evaluating Organ Transplant Centers

Improve Intensive Care and Emergency Rooms to Ensure Adequacy, Quality and Speed of these Services

Easing the Purchase of Chemical Substances and Laboratory Equipment

Reform and Restructure Primary Healthcare Services

Expand Extended Healthcare Services

Enhance Emergency Medical Services

Improve Access to Existing Government Health Facilities and Integrated Capacity Planning

Improve Performance of Hospitals and Specialized Medical Centers in the Ministry of Health

Initiative Description

The initiative aims to grant licenses for Organ Transplant Centers, evaluate their performance, and ensure the quality of healthcare services provided through specialized national committees that study and analyze these centers’ outcomes.

The initiative aims to increase the availability, equipping, and operation of additional ICU and ER beds throughout the facilities of the Ministry of Health, in addition to introducing further improvements in systems, operations, and staff development.

The initiative aims to amend the procedures for requesting and purchasing chemical substances and laboratory equipment to ensure the continuity of work and to produce results with the required efficiency and quality.

The initiative aims to provide better healthcare facilities through establishment and development of primary healthcare infrastructure, as well as improve accessibility access to healthcare in remote and peripheral areas through Mobile Clinics Program.

The initiative aims to provide long-term healthcare services -including medical rehabilitation, long-term care, psychiatric centers, and home healthcare- through the purchase of services from the private sector.

The initiative aims to improve emergency response time and readiness by increasing the number of teams and emergency centers.

The initiative aims to design a system that ensures patients’ ability to access healthcare facilities, especially with regard to heart disease and critical care.

The initiative aims to improve the performance and clinical aspects of hospitals, specialized centers, and medical rehabilitation centers according to regional and international standards.

 

 

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First Them e: Transform

H ealthcare

National Transformation Program

Initiative Name

Expand the Coverage of Specialized Services

Workforce Capacity Planning in Healthcare Sector

Saudi Center for Appointments and Medical Referrals

Improve the Performance of Primary Healthcare Centers in the Ministry of Health

Expand Healthcare Facilities to Include Clinics for Growth and Behavioral Disorders, and …